Return and Refund Policy
Return Policy
We offer a 30-day return policy from the date you receive your item. To qualify for a return:
- Ensure the item is in its original condition, unused, and in its original packaging with tags.
- Have the receipt or proof of purchase handy.
Initiate a return by contacting us at support@cushiefootsie.com. We will provide the return address and a shipping label. Items returned without prior authorization won’t be accepted.
Damages and Issues
Upon receipt, inspect your order. Contact us immediately if the item is damaged, or defective, or if you received the wrong item.
Exceptions / Non-Returnable Items
Certain items cannot be returned: perishable goods, custom or personalized items, and select personal care products. We also can’t accept returns for hazardous materials, flammable liquids, or gases, including closeout sale items or gift cards.
Exchanges
For a quick exchange, return the original item and make a separate purchase for the new item once your return is approved.
European Union 14-Day Cooling Off Period
If shipping to the EU, you have 14 days to cancel or return your order without justification. Ensure the item meets the same conditions as for a regular return.
Refunds
After receiving and inspecting your return, we'll notify you of the approval status. If approved, expect a refund to your original payment method within 10 business days. Note that the time for banks or credit card companies to process refunds varies.
Should more than 15 business days pass after return approval, contact us at support@cushiefootsie.com.
Frequently Asked Questions for Our Store
Where do you ship?
We currently ship worldwide, offering free shipping on every purchase. Our aim is to ensure a seamless experience for you, with packages typically arriving within 7 to 15 days from the date of purchase. Please note that occasional shipping delays might extend delivery times up to 30 days.
How long will it take to receive my order
Enjoy free worldwide shipping without any additional fees. We aim to deliver your order within 7 to 15 business days from the date of purchase. Please note that in rare cases, shipping delays beyond our control may extend the delivery period up to 30 business days. Your satisfaction is our priority, and we're committed to ensuring a seamless shipping experience for you.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover Card, Diner's Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, and Paypal, but feel free to contact us for other payment options.
Do all orders come with a tracking number?
Yes, absolutely. At Cushy Footsie, we prioritize transparency and convenience. Hence, every order is shipped with an internationally valid tracking code. This enables you to effortlessly track your package and stay updated on its journey to your doorstep.
Can I order as a gift for someone else?
Yes, you can! When placing an order as a gift, please use your email address to receive order summaries. Enter the recipient's name and shipping details at checkout. Rest assured, we ensure that pricing and receipts are excluded from the package to make it a perfect surprise for your recipient.
How can I get my order refunded?
If you're unsatisfied with your purchase for any reason, you can request a refund within 30 days of receiving your order. For more details, please refer to our refund policy page.